POSTAGE RATES
A flat rate of $12.00 (includes tracking AUS only) postage per order within Australia. At this stage we do not offer postage to other countries, please send an email for further information.
Free postage on all orders $150 or more Australia Wide (tracking & insurance included)
If you choose to upgrade to express postage, you can check to see if your post code meets the next business day requirements for Express Post by clicking here.
Due to the increase in orders, all orders placed will go out in next business days post
RETURNS & EXCHANGES
Please email your request along with order number to iheartcrystalsau@gmail.com If an item is damaged upon arrival you have 7 days from arrival to email a photograph of the damaged item for either a full refund, store credit or exchange product. Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from I Heart Crystals.
Exchanges are subject to stock availability.
For online exchanges, please list alternative item(s) in case we have sold out of your first choice.
Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met
1. Items must be in original condition as purchased with any labels/tickets still attached.
2. Items must not have obvious wear
3. Strictly 7 day money back guarantee from date received.